Program Manager, Household Operations

Job Description – Program Manager, Household Operations

Company: M (Curious Digital)
Location: Indiranagar, Bangalore
Work Mode: Work from Office
Working Days: 5 Days a Week (Weekends Included)
Shift: Rotational Shifts | 24x7 Operations
Role: Program Manager – Household Operations

About M

Don't run your home, live in it.

M is a technology-first household management brand being built by Curious Digital to make everyday household operations seamless and effortless. We believe managing a home is one of the most overlooked challenges of modern urban living, and we're reimagining it through AI-powered solutions that eliminate the need to constantly think about chores and household coordination.

Backed by an $11M seed round led by Peak XV, Blume, and Cred, M is building an entirely new category for how consumers interact with products and services in their daily lives.

Role Overview

As a Program Manager – Household Operations, you will be responsible for managing the daily operations of a portfolio of households, ensuring their routines, domestic staff, supplies, and essential requirements run seamlessly.

This is a highly hands-on operational role that requires strong ownership, exceptional coordination, and the ability to bring structure to unpredictable real-world environments. You will act as the central point of contact for household operations, ensuring consistency, reliability, and high service quality across assigned households.

Key Responsibilities

1. Household Operations Management

• Manage the daily operational requirements and routines of a portfolio of households remotely.

• Oversee meal planning workflows, recurring grocery orders, kitchen operations, and household inventory management.

• Ensure household preferences, schedules, and recurring requirements are accurately maintained and executed.

• Proactively identify operational gaps and resolve issues to ensure uninterrupted household functioning.

2. Domestic Staff & Service Coordination

• Act as the primary coordination point for household staff, including cooks, maids, and other domestic personnel.

• Manage staff scheduling, attendance, task allocation, and adherence to established SOPs.

• Monitor service quality, ensure accountability, and address staff-related escalations.

• Handle unexpected situations such as staff absenteeism, replacements, scheduling changes, and service disruptions.

3. Cross-Functional Coordination

• Collaborate with Commerce teams for household purchases, grocery requirements, and order fulfilment.

• Partner with Research teams for complex vendor discovery and specialised household requirements.

• Coordinate with Supply teams for domestic staff sourcing, deployment, and staffing needs.

• Work closely with internal stakeholders to ensure timely execution of household requests and operational priorities.

4. Process Improvement & Systemisation

• Convert unstructured household requirements and recurring workflows into standardised processes and SOPs.

• Identify opportunities to improve operational efficiency, service consistency, and customer experience.

• Document household-specific knowledge, preferences, routines, and operational dependencies.

• Contribute to building scalable systems and workflows that enable AI-led automation of household operations.

5. Customer Experience & Operational Excellence

• Ensure high service quality, reliability, and responsiveness across assigned households.

• Manage escalations related to staff, vendors, deliveries, and household requirements.

• Maintain strong communication and follow-up with household stakeholders and internal teams.

• Take end-to-end ownership of operational issues until resolution.

The Reality of This Role

This is a 0-to-1 operational role where deep, hands-on coordination is at the core of the job.

You will be managing the highly unpredictable, real-world operations of people's homes remotely. A typical day could involve troubleshooting a staff no-show, managing delayed grocery deliveries, adjusting meal plans, coordinating urgent household requirements, or resolving unexpected operational challenges.

The role requires bringing order to deeply unstructured environments and ensuring that multiple moving parts work seamlessly together.

If you thrive in dynamic environments, enjoy solving real-world problems, and prefer ownership over routine execution, this role offers an opportunity to build something fundamentally new.

Who You Are

• Experience in complex consumer operations, hospitality, logistics, service operations, or operational program management.

• A high-agency generalist who naturally creates systems, processes, and structure out of chaos.

• Someone who enjoys taking end-to-end ownership and solving operational challenges independently.

• Strong at managing multiple workflows involving people, vendors, tools, and internal stakeholders.

• Highly organised, detail-oriented, and proactive in anticipating operational issues.

• An excellent communicator with strong follow-up and stakeholder management capabilities.

• Curious about how AI can transform service industries and interested in building operational systems from the ground up.

What You Need

• Ability to manage multiple households and fragmented operational workflows simultaneously.

• Strong problem-solving skills and the ability to create reliability in highly unstructured environments.

• Experience coordinating frontline teams, service staff, vendors, or external stakeholders.

• Strong execution, prioritisation, and escalation management skills.

• Ability to maintain operational discipline while adapting to changing requirements.

• Comfort working in rotational shifts, including weekends, within a 24x7 operational environment.

• A genuine interest in AI-led transformation of real-world service operations.

Good to Have

• Hospitality or service management certifications such as OCLD, TMTP, Marriott Voyage, Hilton Elevate, or Hyatt GMT.

• Experience in premium hospitality, concierge services, household management, facility management, or high-touch consumer services.

• Exposure to building operational SOPs, service quality frameworks, or process automation initiatives.

Why Join M?

• Opportunity to build a new category of AI-powered household management from the ground up.

• Work on deeply meaningful real-world problems that directly improve people's everyday lives.

• High ownership and the opportunity to shape operational systems, processes, and customer experience.

• Be part of an ambitious team backed by leading venture capital investors.

• Contribute to transforming traditionally manual service operations into scalable, technology-enabled experiences.