About the role
Program Manager – Online Reputation Management
About the role We're looking for a Program Manager to own and improve our online reputation across all platforms where guests discover, book, and review our hotels. You'll work across a large portfolio, partner with platform teams, and build the systems that keep our reputation strong and improving.
Responsibilities
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Own online reputation metrics across all platforms and drive consistent improvement.
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Design and run programs to strengthen how our hotels are perceived online.
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Monitor performance regularly and act quickly on issues.
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Work with platform partners to make the most of available tools and levers.
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Build simple, repeatable processes and reduce manual effort through automation.
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Report on progress to leadership on a regular cadence.
Requirements
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3–5 years of experience in program management, operations, or a related role.
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Strong ownership — able to run initiatives end to end with minimal supervision.
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Comfortable working with data; proficient in Excel/Google Sheets. SQL or scripting is a plus.
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Good communication and stakeholder-management skills.
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Ability to work in a fast-paced, evolving environment and take initiative.
Nice to have
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Experience in travel, hospitality, or e-commerce/marketplace businesses.
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Track record of building processes or tools from scratch.