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eClerx

Posted 3 Feb 2026

Program Manager - Technology Services - 81761

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Team
eClerx Services Ltd
Posted
3 Feb 2026

About the role

Role Overview

The role is responsible for leading end-to-end delivery of enterprise-scale AI, ML, and Generative AI solutions, ensuring production-grade deployments, governance, and measurable business impact. This position combines delivery leadership, GenAI architecture oversight, stakeholder management, and team leadership.

Key Responsibilities

  • Own and lead the end-to-end delivery lifecycle of AI/ML and GenAI programs—from problem definition and solution design to production deployment and post-go-live support.
  • Lead and mentor cross-functional teams comprising data scientists, ML engineers, data engineers, and solution architects.
  • Drive delivery of GenAI solutions, including LLM-based applications, RAG pipelines, prompt engineering, fine-tuning strategies, and Agentic AI use-cases.
  • Establish and govern AI delivery frameworks, including MLOps / LLMOps, CI/CD pipelines, model lifecycle management, monitoring, and compliance.
  • Partner with business and CXO stakeholders to translate business objectives into scalable AI solutions and ensure alignment throughout delivery.
  • Ensure adherence to data governance, security, ethical AI, and regulatory standards.
  • Identify delivery risks early and implement mitigation strategies to ensure quality, timelines, and cost efficiency.
  • Drive innovation and continuous improvement, evaluating emerging AI/GenAI technologies and integrating them into delivery practices.
  • Manage delivery budgets, resource planning, vendor partnerships, and stakeholder communications.

Required Skills & Qualifications

  • 15+ years of experience in IT delivery, analytics, or data science, with 6+ years leading AI/ML and GenAI programs.
  • Strong hands-on understanding of GenAI architectures, LLMs, RAG frameworks, and AI product delivery.
  • Solid experience with cloud platforms (AWS, Azure, or GCP) and scalable AI deployments.
  • Strong knowledge of MLOps / LLMOps, CI/CD, model deployment, and monitoring frameworks.
  • Proven experience delivering enterprise-scale AI solutions with measurable business impact.
  • Strong leadership, stakeholder management, and client-facing communication skills.
  • Experience working in agile delivery environments.

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