About the role
School Development:● Launch & Growth: Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.● Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.
Program Support: ● Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.● Data & Insights: Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.● School retention: Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.
Travel and benefits:● Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution.● Expected travel duration: 18 days per month.● Rs. 15,000 monthly travel reimbursement for work-related travel.
Skills and Abilities:● Leadership: Proven ability to lead, motivate, and inspire, driving teams to achieve program goals across multiple schools in the cluster.● Communication: Masterful communicator, connecting effectively with diverse stakeholders and fostering collaboration.● Operations: Ensures smooth program implementation, proactively solving challenges and optimising processes.● Academic Support: Passionate about student success, providing impactful academic support and guidance.● Data-Driven: Leverages data and analytics to make informed decisions and improve outcomes.● Adaptability: Thrives in dynamic environments, exhibiting flexibility and adjusting to new challenges.
Experience:2+ years of experience. Candidate with academic operations experience preferred.