About the role
1.1 Coordinate Daily Program Operations
- Oversee and coordinate the daily operations of all SMI branches and field activities
- Ensure smooth implementation of all health interventions and outreach activities as per SMI SOPs and organizational guidelines
- Monitor workflow, operational systems, and field implementation to ensure efficiency and timely execution of activities
- Identify operational gaps and coordinate corrective actions
- Oversee and coordinate project expansion activities, including:
- Need assessments
- Community listing
- Branch setup
- Staff recruitment and onboarding
- Operational readiness
- Logistics coordination
- Implementation support
2.1 Ensure Proper Resource Utilization
- Monitor utilization of financial, human, and material resources to ensure cost-effective program implementation
- Prevent both underutilization and overutilization of resources
- Coordinate with finance and branch teams to ensure proper budget utilization and adherence to approved financial plans
- Coordinate procurement requirements for all SMI branches, including:
- Medicines
- Nutrition supplies
- Equipment
- Logistics
- Operational materials
- Follow up with procurement and supporting departments to ensure timely delivery and availability of resources
Ensure effective coordination with:
- Finance Department
- HR Department
- Procurement Team
- Administration Department
- IT/Data Team
- Other supporting departments
3.1 Conduct Regular Review Meetings
- Conduct regular meetings with branch teams, State Coordinators, Zonal Coordinators, Medical Officers, Staff Nurses, and field-level staff to review program implementation and operational challenges
- Monitor branch-wise and employee-wise performance regularly
- Ensure alignment of employee responsibilities with approved KRAs and KPIs
- Track productivity, reporting compliance, follow-up completion, and quality of interventions across branches
Coordinate with HR regarding:
- Recruitment requirements
- Attendance and leave management
- Performance concerns
- Staff onboarding
- Staff retention
- Disciplinary matters
4.1 Monitor Program Activities
Coordinate and monitor all program-related interventions, including:
- Community outreach
- Health camps
- Nutrition programs
- NCD follow-ups
- Immunization tracking
- Early detection activities
- WASH interventions
- Referral services
- Ensure all branches follow SMI SOPs, organizational policies, documentation standards, and reporting timelines
- Address operational challenges faced by branches and coordinate timely solutions with management and relevant departments
5.1 Maintain Operational Documentation
- Ensure proper maintenance of operational records, branch reports, activity reports, and monitoring documents
- Prepare and submit regular operational updates, performance reports, and intervention summaries to management, partners, and sponsors
- Ensure all instructions, updates, circulars, and operational communications are properly disseminated to branches and field teams
6.1 Coordinate with State and National Teams
- Maintain regular coordination with State Coordinators, National Coordinators, and leadership teams regarding program implementation and operational progress
- Coordinate with external stakeholders, partners, government departments, and supporting agencies whenever required for program implementation
7.1 Monitor Program Data
Ensure timely submission and quality monitoring of branch data, including:
- Health interventions
- Nutrition activities
- Early detection activities
- Outreach visits
- Staff performance indicators
- Resource utilization
- Coordinate with program and IT teams to analyze operational and programmatic data for decision-making and performance improvement