About the role
Key Responsibilities
- Lead Transformation and Continuous Improvement initiatives across multiple accounts.
- Drive measurable business improvements using Lean Six Sigma, RPA, Conversational AI, Analytics, and Design Thinking.
- Identify process gaps, perform RCA/KPI analysis, and improve efficiency, quality, cycle time, and customer experience.
- Lead Kaizen, process simplification, standardization, automation, and digital transformation opportunities.
- Engage clients and stakeholders, establish governance, and develop transformation/digital roadmaps.
- Support operational improvement, transitions, and creation of reusable case studies. [Final_JD_B...mprovement | PDF]
Key Skills
- Strong Lean Six Sigma/process improvement knowledge with experience leading or mentoring 2–3 Black Belt projects.
- BFSI/Insurance domain understanding.
- Strong client handling, communication, presentation, and stakeholder-influencing skills.
- Ability to manage multiple transformation projects in a dynamic, virtual environment.