About the role
To manage branch-related projects, operational initiatives, production movements, governance activities, and audit support functions. The role will act as a key coordinator between Branch Operations, Business, Technology, Risk, Compliance, Audit, and Vendor teams to ensure seamless execution of initiatives while maintaining operational stability, regulatory compliance, and governance standards.
Responsibilities- Branch Projects & Transformation
• Lead and coordinate branch-related projects, system enhancements, and strategic initiatives.
• Ensure successful delivery of projects within agreed timelines, scope, and quality standards.
• Track project milestones, risks, dependencies, and implementation status.
• Coordinate with business and technology teams for project planning and execution. - Branch Operations Management
• Support branch operations through process improvements and operational effectiveness initiatives.
• Act as the central point of coordination between branches, operations teams, and technology teams.
• Ensure smooth business operations during system changes, upgrades, and releases.
• Facilitate issue resolution and escalation management for branch-related operational matters. - Production Movement & Change Management
• Govern branch-related production deployments, releases, and implementation activities.
• Review and coordinate change requests, implementation plans, and rollback strategies.
• Ensure compliance with change management and release governance processes.
• Monitor post-production performance and drive closure of implementation issues. - Audit & Compliance Management
• Coordinate Internal Audit, IS Audit, Regulatory Audit, External Audit, and Compliance reviews related to branch operations and systems.
• Provide audit evidence, data, documentation, and management responses within defined timelines.
• Track audit observations, compliance gaps, and corrective action plans through closure.
• Support regulatory inspections and compliance assessments.
• Ensure adherence to organizational policies, security standards, and governance frameworks. - Governance & Risk Management
• Monitor operational, technology, and audit-related risks impacting branch operations.
• Maintain governance trackers, action logs, compliance dashboards, and risk registers.
• Ensure timely closure of governance and audit-related action items.
• Support strategic reviews and management reporting. - Stakeholder Management
• Coordinate with Branch Operations, Core Banking Teams, Technology, PMO, Risk, Compliance, Audit, and Vendors.
• Conduct regular governance meetings and status reviews.
• Escalate critical operational, project, compliance, and audit concerns to management.
• Drive cross-functional collaboration for issue resolution and project execution.
Experience: 12 to 16 years
Qualifications: BE -IT,CS/B.tech IT/BCA/B.Sc - CS/M.Sc IT / MCA