Project Manager Systems

We are seeking a dedicated Site Reliability Engineer (SRE) to ensure the reliability, performance, and security of our global login and authentication platforms. This client-facing role offers the opportunity to apply automation, operational discipline, and deep technical skills to support mission-critical services. The ideal candidate will work in a 24/7 rotation model and will be responsible for monitoring application availability, incident management, and driving process improvements.

• Monitor application availability and respond promptly to s and batch job failures.
• Effectively manage incident and change processes, ensuring swift service restoration during outages and major incidents.
• Take ownership of user stories assigned during sprints, including application code debugging, issue analysis, and documentation of SOPs.
• Build and maintain monitoring solutions using APM tools such as Splunk, AppDynamics, and Grafana.
• Automate day-to-day operational tasks and develop runbooks to streamline processes.
• Lead and mentor team members, fostering a collaborative environment.
• Handle customer communications and critical issues, ensuring deliverables meet SLAs.
• Contribute to process initiatives and service improvements, focusing on automation and efficiency.
• Participate in daily, weekly, and monthly reporting activities.
• Work closely with cross-functional teams to ensure alignment and effective communication with stakeholders.

• Strong expertise in authentication and security protocols, including OAuth 2.0, OIDC, SAML, and MFA.
• Hands-on experience with cloud-native and hybrid environments (GCP, AWS, Azure, PCF).
• Proficiency in supporting and debugging microservices, particularly with Java/.NET Core and databases like PostgreSQL and MongoDB.
• Experience in building and maintaining monitors, dashboards, and synthetic transactions using tools like Splunk, AppDynamics, and Datadog.
• Strong knowledge of ITIL processes, including incident, problem, change, and release management.
• Proficient in Linux system administration and automation scripting using Python, Go, Java, or Shell.
• Experience with CI/CD tools such as Bitbucket Pipelines, Bamboo, or GitHub Actions.

• Relevant certifications in Cloud (GCP preferred), Splunk, ITSM, and Linux administration.
• Strong understanding of Agile and DevOps methodologies.
• Experience in creating and maintaining knowledge base articles and recovery guides.

• Ability to work in a 24/7 rotation model, including shifts scheduled from 6:30 AM to 6:30 AM (varies by logistics/customer requirements).
• Willingness to work in the Schwab ODC (Work from Office – 5 days a week) with no smart devices or electronic gadgets allowed.
• Readiness to upskill on technologies and tools as per project requirements.

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
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