About the role
Proven work experience in Insurance Operations (must) Has good understanding of operational metrics involved in Insurance processing Has been a part of training/quality audit team performing process training for new hires, perform audits, provide coaching and feedback to new hires Experience in process documentation is a must Demonstrable experience with excel reports, and exposure to business analytic tools will be an advantage Analytical and goal oriented Excellent stakeholder management skills Work cohesively with the team and support as appropriate to achievecommon goal
Purpose of the Position
1 .Implement OPEX Standards Ability to create and implement standard operating procedures in line with the OPEX standards Review the current procedures and standardize as per the OPEX requirements Oversee the progress to ensure the processes are on track Understand operational standards defined by OPEX, performance auditsto ensure adherence to defined standards
2 .MIS Reporting Should have a strong foundation knowledge of excel Ability to create and track reports around Average Handling Time, Efficiency and Utilization Ability to create reports around payroll, budgeting and incentive coverage Perform data analysis for generating reports on periodic basis Excellent time management skills with a proven ability to meet deadlines. Strong logical and analytical skillsets
3 .Stakeholder Management
Ability to connect with different teams within SDU to implement the OPEX standardized procedures Ensuring project delivery on time and tracking project deliverables closely Support in the implementation of organization-wide projects driven by OPEX Resolve any clarifications sought by SDU on operational dashboards or compliance scores published