About the role
Job Title: Python/Java AWS Developer - Contact Center Operations
Job Summary
We are seeking a talented Stack Developer to join our operations team. In this role, you will develop new solutions and enhance existing applications to support our AWS Connect-based contact center operations. You will collaborate with cross-functional teams to design, build, and maintain scalable, secure, and high-performing systems, contributing to various areas such as feature development, system optimization, and integration. This hands-on position involves working on both front-end and back-end components, including Python-based AWS Lambda functions, to drive innovation and operational excellence.
Key Responsibilities
Remediate vulnerabilities in existing AWS Lambda functions.
Python script to create Lambda.
Develop, test, and deploy serverless applications using AWS Lambda, API Gateway, DynamoDB, and other AWS services.
Collaborate with the operations team to troubleshoot and optimize AWS Connect call flows and integrations.
Implement security best practices for serverless applications (IAM policies, encryption, least privilege access).
Automate processes using AWS Step Functions, EventBridge, and API gateway.
Work with CI/CD pipelines (AWS CodePipeline, GitHub Actions, or Jenkins) for seamless deployments.
Document code, architecture, and remediation efforts for compliance and knowledge sharing.
Conduct code reviews to ensure high-quality, secure, and maintainable code.
Work on several development initiatives concurrently and provide subject matter expertise on implementation and product customization
Required Skills & Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in application development (API, Java, Python), with advanced proficiency in Python development for backend applications.
Strong expertise in AWS serverless technologies (Lambda, API Gateway, DynamoDB, S3, CloudFormation).
Familiarity with security remediation (vulnerability scanning, patching, OWASP principles).
Understanding of CI/CD pipelines and Infrastructure as Code (IaC) tools (Terraform, AWS CDK).
Ability to debug and optimize performance bottlenecks in Lambda functions.
Strong problem-solving skills and ability to work in an operations-driven environment.
Excellent communication skills for collaborating with recruiters, stakeholders, and non-technical team members.
Nice-to-Have Skills
AWS Certification (AWS Developer, Solutions Architect, or DevOps Engineer).
Experience with contact center technologies (IVR, CRM integrations, real-time analytics).
Experience with AWS Connect (call flows, contact control panel, integrations).
Familiarity with monitoring tools (CloudWatch, X-Ray, Splunk).
Background in operations support, including incident response and system monitoring.
Skill Specialist Development
Location (Gurgaon/Bangalore) Bangalore/Gurgaon
Positions 4
Mandatory Skills Python AWS
"Good to have" skills Refer the JD
Experience Range 5-6 Years
Budget MAX – 22LPA