About the role
- Auto QC: Ensure daily automated QC tasks are completed with high precision to maintain data quality and operational efficiency.
- Business QC: Deliver high-quality, requirement-based QC ensuring business expectations are consistently met.
- Vernacular Script Translation: Ensure accurate and timely translation of scripts across multiple vernacular languages to support project delivery and quality.
- Speech Analytics QC: Ensure Quality of delivery and Improve speech analytics accuracy per the business requirement.
- UAT & Flow based testing: Strengthen Testing Quality Through Robust Test Case Creation
- AI Training: Enhance BOT call performance through targeted AI training and continuous learning
Requirements
- Qualification:Computer Science or related field.
- Language Skills:English and Bengali (Hindi knowledge would be an added advantage).
- Good communication, analytical, and problem‑solving abilities.
- Willingness to learn and contribute to ongoing projects.