About the role
Onsitego is India’s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces.We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services.Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country.Website:
Job Title Regional Service Manager Department Croma
Job Purpose:Responsible to create and manage a Service Center network to provide excellent after-sales service to our customers. Responsibilities:• Build excellent relationships with the SCs. • Worked with Service Centers to improve Service, quality and efficiency - this involves continuous reviewing and managing performance of the Service Centers.• Handle and close escalations efficiently.• Good knowledge of Extended Warranty business• Sound technical knowledge of consumer durables / HA products• Good market network
Desired candidate profile:• Ability to effectively handle a team• Exceptional problem solving, interpersonal and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization• A Start-up mentality and ability to thrive in a fast-paced learning environment.
Experience: Minimum 10 years in Service industry Qualification: Any Graduate, Diploma/ B.E/B. Tech from Electronics background are preferred