About the role
The QC is accountable for managing the day-to-day activities of coding and ensuring that project-related quality processes are followed by associates, client-specific metrics and internal metrics are achieved, and providing coaching to employees and tracking and trending data for improvement.
Responsibilities:
- Participate in client calls and understand the quality requirements both from a process perspective and for targets.
- Identify a method to achieve the quality targets and implement the same in consultation with the operations manager/team manager.
- Identify errors with high inspection efficiency.
- Provide face-to-face feedback and also send emails with the type of errors, etc., daily as per protocol.
- Ensure correction of the error by the respective operations associate.
- Coach employees to minimize errors and improve performance.
- Provide input to the training team on common mistakes made to enhance the training curriculum.
- Test files/batches for new clients/processes to be processed as part of familiarization.
- Generate QA reports daily.
- Attainment of internal and external SLA as per the process defined.
- Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate, and any other appropriate metrics.
- Record identified errors. This is an organizational record and can be used by the organization as it deems fit.
- Strict adherence to the company policies and procedures.
Requirements:
- Extensive quality experience in audits, coaching, and training as per the process defined.
- Min. of 1.5 years of professional and relevant experience.
- Sound knowledge of healthcare concepts.
- Critical problem-solving and issue resolution.
- Must have good product and process knowledge.
- Must have good analytical and judgmental skills.
- Quality Feedback/Refresher Sessions.
- Prepare and maintain quality status reports.