About the role
Job Description & Role : Required Technical Skill Set Expert in Hire to Retire Domain • Strong understanding of end to end cycle of H2R (MDM, Employee benefits, Talent Acquisition, Statutory audits) • Lead end-to-end Quality Control operations • Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements. • Review audit findings, identify quality gaps, and recommend corrective actions. • Adherence of daily audits are being performed and reported out to internal and external stakeholders • Prepare RCAs, 5Whys for the errors with strong preventive action • Ensure all team deliverables are completed in due time and compliant to relevant standards and policies and reported accurately • Ensure compliance to all SLA and KPI targets • Identify process gaps and improvement opportunities • Handle internal reporting, adherence to SLAs • Exceed daily / weekly / monthly targets on Teams TAT and Accuracy Addon Requirements • Demonstrated proactive, positive conflict resolution skills. • Excellent analytical and problem-solving skills • Excellent communicator at all levels • Intellectual curiosity, appetite to do things better and proactive nature. Good-to-Have • , /Post Graduate degree in Human Resource • 6-7 years of professional experience in HRO domain • Good understanding of H2R processes. • Knowledge of various ERPs’- SAP, MS Office, Advanced Excel SAP HCM, E2E H2R domain, Automation, Continuous improvement, RCA, problem solving skills
Must Have : SAP HCM, E2E H2R domain, Automation, Continuous improvement, RCA, problem solving skills Qualifications: BACHELOR OF COMMERCE