About the role
· Coordinate with Branch Managers and Loan officers of the BC partners and provide them feedback for improvement of compliance and portfolio quality
· Ensure quality portfolio with adherence to YBL and BCs policies and processes
· Ensure Branches and Branch team follows and implement the laid down policies and procedures.
· Train BC branch staff team on new product, processes and procedures.
· Conducting regular visits to BC branches to monitor compliance of YBL policies at the branch level. Conduct pre and post disbursement visits to groups to ensure that quality customers gets sourced.
· Conduct visits to delinquent groups and to understand cause of overdue and draw action plan for follow-up to fix the same.
· Coach Branch Manager and Loan officer of the BC team to maintain portfolio quality
· Support Field teams in troubleshooting field problems and identifying, designing, and suggesting process improvements