About the role
- Define and implement quality standards and metrics for BPM projects.
- Conduct audits, reviews, and assessments to ensure compliance.
- Lead root cause analysis and drive corrective actions.
- Mentor and coach delivery teams on quality best practices.
- Collaborate with stakeholders to embed quality into project lifecycles.
- Develop and maintain quality documentation and templates.
- Monitor key performance indicators and report findings to senior management.
- Facilitate continuous improvement workshops and Kaizen events.
- Manage risk identification and mitigation related to quality.
- Support client engagements by providing quality assurance expertise.
- Bachelor’s degree in Computer Science, Engineering, or related field.
- Minimum 5 years experience in quality assurance or delivery assurance, preferably in BPM/IT services.
- Proven track record of implementing quality frameworks (e.g., ISO, Six Sigma, CMMI).
- Strong analytical and problem‑solving skills.
- Excellent communication and stakeholder management abilities.
- Experience with process modeling tools (e.g., Bizagi, Signavio) is a plus.
- Ability to lead cross‑functional teams and drive change.
- Familiarity with Agile and DevOps delivery models.
- Certification in Quality Management (e.g., CQE, Six Sigma Green Belt) preferred.
- Proficiency in data analysis tools (e.g., Excel, PowerBI, Tableau).