About the role
8–12 years of experience in retail collections, with at least 3–5 years in a regional leadership role. Experience managing secured and/or unsecured retail loan portfolios. Proven track record of achieving collection targets and leading large, geographically dispersed teams. Skills & Competencies Strong leadership and people management skills. Expertise in retail collections and delinquency management. Analytical and data-driven decision-making abilities. Excellent negotiation and conflict resolution skills. Strong communication and stakeholder management capabilities. Proficiency in collection systems, MIS reporting, and Microsoft Excel/Power BI. Sound understanding of regulatory and compliance requirements. Preferred Industry Experience Banking NBFCs Housing Finance FinTech Consumer Lending Behavioral Competencies Customer-centric mindset Result orientation Strategic thinking Decision-making under pressure Problem-solving Collaboration and teamwork High ethical standards and integrity