About the role
Recovery Strategy: Develop and implement regional recovery strategies aligned with organizational goals. Portfolio Management: Monitor delinquent accounts, prioritize recovery efforts, and ensure timely resolution. Team Leadership: Lead, train, and motivate recovery officers, field staff, and collection agencies. Compliance Oversight: Ensure adherence to RBI guidelines, company policies, and ethical recovery practices. Agency Coordination: Manage external recovery agencies, monitor performance, and enforce contractual obligations. Performance Tracking: Analyze MIS reports, track KPIs, and present recovery performance to senior management. Customer Engagement: Handle escalated cases, negotiate settlements, and maintain professional customer interactions. Risk Mitigation: Identify high-risk accounts and implement preventive measures to minimize losses.