About the role

👋 About ReeloReelo is an all-in-one customer data, loyalty, and marketing automation platform trusted by 5,000+ brands big and small across 9 countries and growing. Brands like Punjab Grill, Jumboking, Pop Tates, The Beer Cafe, Hakkasan, Roastery Coffee House, and many more use Reelo to grow faster.Founded in 2021 by brother duo Parin & Prit Sanghvi, Reelo helps restaurants and retail businesses maximize their revenue and growth through a unified platform for loyalty, marketing, and data analytics. With Reelo, businesses can market like Starbucks, without the effort or expertise, driving more repeat customers, increasing sales, and building a stronger brand.As competition for customer attention intensifies, it has never been more important for restaurants and retail businesses to have a 360° view of their customers, the very people who keep them in business, and to engage with them using data to drive loyalty and revenue.Coming from a family of retail entrepreneurs, we understand this deeply: while it’s easier than ever to start a business, it’s harder than ever to grow one.Competition is fierce. Standing out is increasingly difficult, and businesses feel this pressure every day. Customer acquisition costs are rising, retention is challenging, and there’s too much to juggle, too many tools, too many disconnected solutions. Most existing platforms are complex, expensive, and built for sophisticated marketers at large enterprise brands.We identified two key challenges:

Small and mid-sized businesses don’t have the time to do data-driven marketing.
Those that do marketing often see poor results.

Reelo is on a mission to change this, permanently.Our SaaS platform makes it fast and easy for businesses to understand their customers and continuously engage with them in a smart, automated way, bringing them back again and again, and building lasting customer relationships.There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
You can learn more about us here:
What You'll Do

Own brand reactivation: Take responsibility for a portfolio of paid, inactive, or deactivated accounts and drive them toward activation.
Drive onboarding completion: Connect with customers who have paid but haven't attended onboarding calls or completed their setup, and get them moving.
Reactivate churned/inactive accounts: Understand why customers stopped using Reelo, address their concerns, and help them restart their journey.
Drive product adoption: Help customers understand relevant Reelo features and ensure they are actually using the platform.
Own activation targets: Work toward ambitious activation goals.
Identify and resolve roadblocks: Understand the challenges preventing customers from activating and coordinate internally to get those issues resolved.
Practice consultative selling: Understand the customer's business, identify their needs, and recommend relevant Reelo solutions rather than simply following up.
Work closely with internal teams: Coordinate with Customer Success, Product, Support, and Sales teams to resolve customer issues and improve activation.
Maintain account-level tracking: Keep accurate records of customer conversations, activation status, challenges, and next steps.
Learn the business: Develop a strong understanding of Reelo, our customers, our product, and how businesses use customer engagement and retention solutions.

What We're Looking For

Recent graduate or someone with 0–1 year of experience.
Strong verbal and written communication skills.
Confident speaking with business owners and customers over calls.
Highly driven, persistent, and action-oriented—you don't give up after one follow-up.
Comfortable working with targets and taking ownership of numbers.
Strong problem-solving ability and willingness to understand the customer's challenges.
Curious to learn about sales, customer success, product adoption, and business operations.
Basic understanding of how businesses operate; prior sales/customer-facing experience is a plus.
Ability to work from office and collaborate closely with the team.
Most importantly: a strong bias toward getting things done and getting customers activated.

What You'll LearnThis internship will give you hands-on exposure to more than just sales. You will learn how to:

Drive customer activation and product adoption
Understand customer pain points and business needs
Handle customer objections and challenges
Practice consultative selling
Work with Customer Success and Sales teams
Understand SaaS and B2B businesses
Manage a customer/account portfolio
Track and improve activation metrics
Coordinate across teams to solve customer problems

Why Join?This is an opportunity to work on a high-impact business problem where your work directly contributes to revenue retention and customer success.If you perform well during the internship, there is an opportunity to be converted to a full-time role at Reelo, with a competitive starting package.Internship DetailsRole: Reactivation & Customer Activation InternTeam: SalesLocation: Work From OfficeStipend: Up to ₹10,000/monthDuration: 6 monthsConversion: Potential full-time opportunity based on performance
Who Will Succeed in This Role?You’ll do well here if you're the kind of person who enjoys picking up the phone, speaking to customers, figuring out “why isn't this account active?”, solving the problem, and following through until the customer is actually using the product.We’re looking for someone who is aggressive about activation, curious about customers, and hungry to learn.

Reactivation Specialist Intern

About the role

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