About the role
Home Receivables Executive SNO. OBJECTIVE WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Timely follow-up of non-delinquent cases & resolution X Bucket Efficiency 35% X - Bucket Efficiency (Annexure - 1) 2 Timely follow-up of delinquent cases, and ensure higher resolutions 25% % of Potential fresh NPA and above as per allocation (Annexure - 2) 3 To ensure collection of over due charges 20% As per annexure 3 4 Contact recording updation 10% As per annexure 4 5 Timely collection and deposition of payment 10% As per annexure 5 Annexure - 1 - Bucket Efficiency (* Last 12 months average or last 3 months average, whichever is higher) Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) X Bucket - Efficiency (Average) >97% 95.1 - 97.0% 94.1 - 95.0% 92.1 - 94.0% <92% Annexure - 2 - Potential Fresh NPA resolution % (12 month average or last 3 months average whichever is lower) Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Potential Fresh NPAResolution % in POS <90% 85% - 90% 80%-85% 75%-80% >75.0% Annexure - 3- Charges collection on live cases Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Charges collection 120% 100% 90% 80% 70% Annexure -4- Contact recording Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Contact recording 90% 80% 75% 60% 50% Annexure - 5- Adherence to timelines - Depostion Scoring method 5 (Outstanding) 4 (Excellent) 3 (Very Good) 2 (Good) 1 (Adequate) Timeliness of collections same day Within 24 hours within 48 hrs within 72 hrs > 72 hrs