About the role
Work Location: BengaluruExperience: 5 years +Title: Senior Manager / Chief Manager
Job Responsibility-
·Responsible for ensuring regions performance on Key Parameters…Persistency i.e. Renewal Collection, Retention and Supporting Processes.
·Responsible for overseeing and managing the Sales, Operations and Admin support team in the region to deliver desired targets.
·Conduct field visits for Customer Retention, to close queries and complaints at satisfactory.
·Sales and Distribution meets.
·Regional managers act as a vital link between a HO and branches, ensuring effective actions on strategies and collaboration across the functions.
·To provide support and guidance to branch - Sales and Operations, fostering a positive and productive work environment.
·To monitor and analyze regions Persistency and Retention data, identify areas for improvement, and take corrective actions to address challenges and opportunities.
·Regional managers are responsible for the day-to-day operations of their assigned region, including managing employees, ensuring compliance with company policies, and monitoring performance metrics.
Job Specification-
·5 years’ experience in Financial Services, Insurance / Banking Operations, Service or Collections.
·In-depth understanding of Insurance and Banking domain & processes.
·Ability to negotiate with customers and resolve disputes.
·Strong analytical skills to interpret data, trends and to develop effective strategies.
·Good knowledge of Advance Excel, PPT, knowledge of Analytical tools & MS Office.
·Willingness to travel in the regional branches, partner & vendor offices.
·Well versed with the local Language & English is mandatory.