About the role
Role Summary
The role holder is responsible for executing current account business strategy for the region through in depth engagement with branch/cluster/regional/zonal level leaders, thereby taking complete ownership of building a sustainable CA business for the region. He should be able to provide the necessary product support as required by the field team to deliver on defined objective of building a sustainable CA AMB book for his assigned geography.
KEY RESPONSIBILITIES/ ACCOUNTABILITIES
Strategic/ Managerial Responsibilities
▪ Should have the ability to effectively engage with cluster/regional/zonal management and
articulate/present the progress on defined business objectives
▪ Should work smartly to manage his relationships with multiple layers across branches/clusters and
other product support groups.
Core Responsibilities
▪ Accountable for building the overall CA book for the region
▪ Drive the solution based CA hook strategy by providing necessary support to the filed in cross selling CMS, TFX, POS, Business Banking thereby ensuring sustainable CA AMB growth
▪ Tracks teams productivity across parameters and monitors daily business movement
▪ Responsible to maintain the quality of CA business in line with the stated organization and regulatory objectives
▪ Actively engage with branch leadership and drive the SME branch agenda under his assigned geography
▪ Catchment and market making and help build product features to suit market requirements.
People Management or Self-Management Responsibilities
▪ Handling internal and external stakeholders and demonstrate good Interpersonal skills to facilitate stakeholder support on all processes/system alignment
▪ Individual with a go-getter attitude, should be able to work independently by collaborating with multiple business groups in driving bank's CA business strategy.
Risk and Internal Control Responsibilities
▪ Implement the risk policies and processes and ensure that existing business meets the stipulated regulatory guidelines
▪ Highlights any untoward customer issues and helps correct the process wherever required
▪ Should continuously monitor the sourcing quality and bring forth any anomalies across any markets under his assigned geography.
KNOWLEDGE & EXPERIENCE
▪ Graduate/Post Graduate or MBA from a recognized university/premium business schools
▪ Overall 10-12 years of experience with at least 5-7 years in selling CA/CMS/TFx/BB products.
▪ Prior experience in Retail Branch Banking/ CA product teams
BEHAVIORAL COMPETENCIES
Customer Focus
▪ Listens to and demonstrates an understanding of customers’ stated needs
▪ Delivers customer value through timely and quality execution
▪ Develops an understanding of problems and employs existing or new methods to find solutions
Professional Entrepreneurship
▪ Takes proactive and constructive action at work with little or no direction from others
▪ Displays responsibility for problems, initiatives and tasks that lie within the domain of own role
Drive for Results
▪ Seeks to understand the rationale for key decisions and understands implications for own role/ actions
▪ Displays a sense of urgency to deliver outcomes as per stated timelines
▪ Reacts to challenges by displaying an optimistic demeanor
Influence and Impact
▪ Uses simple persuasion techniques to achieve the desired result / action / commitment from others
▪ Responds to stated requirements of internal/ external stakeholders by keeping a solution oriented mindset
Quality Focus
▪ Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work
▪ Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement
Lead the way
▪ Displays awareness and understanding of the external environment relevant to own area of work and is able to assess their impact on the business in which he operates
▪ Translates the Bank’s vision to own sphere of work and defines plan for achievement of the growth and scale objectives
▪ Actively seeks, identifies and promotes opportunities to try out new ideas
▪ Frequently communicates the organizational strategy and energizes employees within own region to realize Bank objectives and live the brand
Lead and Develop people
▪ Sets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability and rewarding high performance
▪ Enables empowerment by assigning clear challenging tasks with definitive accountabilities, resources and authority
▪ Coaches and mentors employees to develop required skills, provides developmental tools and provides continuous feedback and support
Enables Change
Displays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approaches
▪ Cascades the vision for change, and leads required transformation in structure, processes and capability to ensure a smooth transition
▪ Encourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxiety