About the role

Job Description – Dealer Success ManagerJob Title:Dealer Success ManagerLocation:North, East, West, South RegionWork Mode:Work from Regional Office / Dealer LocationExperience Required:3 to 5 yearsJob Summary:We are seeking a highly driven and dynamic Dealer Success Manager to partner withour clients Auto dealers to ensure the successful implementation, adoption, and usage ofour tools and ecosystem. This is a field-focused role requiring frequent travel to dealerlocations, working closely with them to drive operational excellence, resolve pain points,and enable long-term success.Key Responsibilities:• Visit clients Auto dealerships regularly to train dealer staff on SI tools and digitalplatforms.• Be the go-to point of contact for dealers for all ecosystem-related queries, trainingneeds, and tool usage issues.• Provide hands-on guidance, demonstrations, and refreshers to ensure tooladoption and effective usage at the dealership level.• Understand on-ground challenges faced by dealers, capture their feedback, andescalate issues appropriately.• Raise detailed tickets and work closely with the central SI team at Head Office fortimely resolution of dealer concerns.• Take briefs and inputs from dealers on improvements, pain points, or featurerequests related to SI tools.• Monitor dealer engagement, track usage metrics, and drive consistentimprovements in digital enablement.• Ensure a smooth onboarding experience for new dealers or staff on the SI toolsand overall ecosystem.• Prepare reports and feedback summaries post visits and follow up on pendingresolutions.Requirements:• Experience: Minimum 3–5 years in a dealer-facing role within a 4-wheelerautomotive brand (OEM or Tier 1 preferred).• Education: MBA / Bachelor's degree (preferred in Business, Engineering, orrelated field).• Strong understanding of dealership operations, including sales, service, CRM, anddigital tools.• Excellent communication, interpersonal, and training skills.• Strong problem-solving attitude with a proactive, hands-on approach.• Willingness to travel extensively (up to 80% of the time) across assignedterritories.• Ability to work independently, manage time effectively, and build trust-basedrelationships with dealer teams.Preferred Traits:• Energetic and self-motivated with a customer-first mindset.• Tech-savvy with experience in digital adoption and tool training.• Adaptable and solution-oriented under pressure.

Regional Dealer Manager

About the role

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