About the role
The core responsibilities for the job include the following:
Business and Growth Ownership:
- Own the region's P& L growth targets, contribution margin, and patient penetration.
- Use data to identify the highest-leverage growth opportunities (which hospitals, which departments, and which patient cohorts) and reallocate team effort accordingly.
- Run weekly business reviews with associates and team leads; escalate blockers fast.
Stakeholder Management:
- Build and maintain relationships with COOs, Heads of Insurance, Billing, and Operations across all partner hospitals in the region.
- Position the company as a strategic partner, not a vendor; lead expansion conversations, resolve escalations, and represent the company in QBRs and joint planning sessions.
- Be the single point of accountability for hospital leadership across the region.
Execution and Operations:
- Ensure smooth, consistent service delivery across every hospital in the region.
- Oversee billing, disbursals, and process compliance; drive 100% adherence through process and team-level interventions.
- Partner with central operations, finance, and product teams to fix systemic issues; don't just patch them.
Team Leadership and Development:
- Lead, coach, and grow a 30-40 person team of sales associates across hospitals.
- Build a performance-driven culture with structured reviews, clear incentives, recognition, and consequence management.
- Own hiring, onboarding, and retention for the region; build a bench of high performers ready for team-lead roles.
Requirements:
- Strong candidates from e-commerce, FMCG distribution, consumer services, or fintech field operations, especially those who have led large distributed field teams and are excited to operate inside hospitals.
Must-haves:
- 3-5 years of experience in P& L ownership, business growth, regional sales leadership, or large-scale field operations.
- Proven experience leading teams of 20+ across multiple locations.
- Direct stakeholder management at the CXO/COO level: comfortable walking into a hospital COO's office and steering the conversation.
- Strong analytical instincts using data to make resource-allocation decisions, not just to report after the fact.
Strongly preferred:
- Background in healthcare sales, hospital operations, or hospital-facing B2C businesses.
- Experience hiring, training, and managing front-line sales or operations teams from non-traditional backgrounds.