About the role
Job Title Regional/Area Sales Manager - Bancassurance Function TPD- Sales Department Bancassurance Reporting To (Title) Relationship Head Superior’s Superior (Title) Head – Banca & Health Business Unit Birla Sun Life Insurance Company Ltd Location Zone Business Life Insurance Date March 2013 1) Job Purpose Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation. 2) Dimensions What are the areas (in quantitative terms) the job has an impact on? Dimension Remarks 1. Manpower (Nos.) 4-5 depending on the relationship Indirect – could range from 28- 35 2. AP (Yearly in Cr) Rs. 10-15 cr 3) Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone? Key Challenges for the role – · High dependency on third party/relationships who may have their own priorities so alignment is the key. · Balancing between the process requirement and expectations of the Channel partners 4) Principal Accountabilities Accountability Supporting Actions Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company 1. Continuous interaction with the channel partners 2. Mapping all the key decision makers 3. Aggressively downloading all the RnR activities running by the organisation. Ensure smooth function of the sales and other processes in order to maximise business potential. 1. Communicating any process change or change in any rules and regulations by the help of different training module. 2. Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling Maintain the expense gap in order to reduce the cost 1. Understanding the need of the expense 2. Taking commitment from the channel before any spending or allocation of the budget 3. Maintain a SM wise expanse tracker Ensure relevant people in the right place right time in order to maximise the productivity 1. Understanding the strength of the resource and depending on that allocating job responsibility 2. Evaluating the opportunity of each business unit and allocating targets as per that 3. Recruit, develop and train team members to maximize productivity Ensure the right method of business acquisition in order get the profitable mix for the organisation 1. Scrutinise the business on regular basis 2. Interacting with the customers through welcome calls Ensure Persistency targets as per the company norms so that renewals take place on time 1. Communicate with customers and 2. Resolve queries as and when required to ensure that renewal takes place on time Building new business opportunities within the allocated area/relationships in order to maximise the 1. Identify innovative methods working with the relationship to enhance penetration of the database 5) Job Purpose of Direct Reports Sales Manager / Senior Sales Manager: To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. 6) Relationships (If Applicable) Internal Frequency Nature TPD Support Team Training Manager HR Dept Customer Service Team Client Service Team Daily Weekly twice Monthly Daily Daily Process, login and issuance related Training related Recruitment and other issue Follow up regarding service issue Follow up regarding issuance External Frequency Nature Bancassurance partner Client – prospect Daily Daily All issue Business and service 7) Organizational Relationships (Separate Annexure to be Attached) Head HR & Admin Chief Mgr - HR Perf, Comp & Ben. SIGN-OFF Signature Name Date Job Analyst Signature Name