About the role
Key Responsibilities: Develop and execute the regional training calendar for bancassurance teams. Conduct induction, product, sales-process, soft-skills, and regulatory/compliance training. Train bank branch staff, Relationship Managers, Sales Managers, and insurance sales teams. Improve product knowledge, sales skills, objection handling, cross-selling, and customer engagement. Conduct Training Need Analysis (TNA) based on business and performance gaps. Partner with Regional/Zonal Business Heads and bank stakeholders to identify capability gaps. Monitor training effectiveness through assessments, feedback, field observations, and business KPIs. Conduct refresher and remedial training for underperforming branches/teams. Develop training content, presentations, role plays, case studies, quizzes, and digital learning modules. Support new product launches and changes in processes, policies, and regulatory requirements. Coach sales managers and branch teams on field execution and sales conversion. Maintain training MIS and provide periodic reports on coverage, effectiveness, and outcomes. Ensure training programs are aligned with the organization's compliance and customer-centricity standards. Travel extensively across the assigned region to conduct branch/cluster-level training.