About the role
Role
Overview
The Relationship Manager
will be responsible for managing and growing strategic partnerships with
issuing and acquiring banks to drive adoption and growth of NPCI’s Digital
payment products UPI, IMPS, AEPS, NFS, Card Acquiring, Debit card & RuPay Credit
Card. The role requires strong stakeholder management, deep domain expertise in
non cards payments and credit cards, acquiring business, and payment solutions,
along with a sharp understanding of the digital payments’ ecosystem. The role
demands ownership of go-to-market strategies, Business growth, and data-driven
decision-making through cross-functional collaboration.
Requirements
Key Responsibilities
·Build,
nurture, and manage strategic relationships with partner banks and key
stakeholders across the digital payment’s ecosystem.
·Engage
with senior management at partner banks through structured reviews, governance
meetings, and executive interactions.
·Own
business growth targets, monthly tracking, and portfolio expansion across NPCI
digital payment products and RuPay credit cards.
·Demonstrate
strong P&L understanding, contribute to business strategy, commercial
frameworks, and incentive structures.
·Deep
product understanding of digital payment solutions (UPI, Cards, Acquiring,
etc.) with the ability to drive product adoption
·Identify
growth opportunities across banks/partners through market insights and
competitive analysis; drive GTM strategy, support launch of new
products/use-cases, and scale market share of NPCI digital payment products
·Lead
end-to-end execution of credit programs, commercial deals, incentive campaigns,
and activation initiatives.
·Strong
techno-functional understanding of payment systems, technology integration, and
end-to-end payment architecture; capable of driving seamless product
implementation, managing partner integrations, and resolving challenges across
the payment ecosystem
·Collaborate
cross-functionally with product, operations, technology, finance, and risk
teams for seamless execution.
·Manage
multiple projects simultaneously ensuring timely delivery and high-quality
execution.
·Track
performance metrics, prepare MIS, and derive insights using data analytics to
identify growth opportunities.
·Resolve
partner queries and escalations within defined TATs ensuring high customer
satisfaction.
·Maintain
a strong understanding of the digital payments’ ecosystem, regulatory
environment, and market trends.
·AI skills for Data
insights, work automation, Understanding dashboards, portfolio management,
revenue forecasting, Compliance checks, CRM updates
Required Skills & Experience
· 5+
years of relevant experience in Cards & Digital Payments business.
·Proven
track record of structuring and executing digital payment and credit card
businesses.
·Excellent
stakeholder management skills with ability to influence senior leadership.
·Strong
analytical, project management, and multitasking capabilities.
·Data-driven
mindset with ability to extract insights and drive business decisions.
·Excellent
communication, presentation, and interpersonal skills.
·Strong
product understanding and business acumen within the NPCI digital payments
ecosystem.