About the role
Responsibilities:
- Own end-to-end customer relationships for international clients, driving retention, renewals, and upselling.
- Single point of contact for assigned customers.
- Manage onboarding, engagement, and retention.
- Drive renewals, upselling, and cross-selling.
- Resolve escalations and maintain CRM records.
Requirements:
- Bachelor's degree in any discipline.
- 2-4 years of experience in an EdTech firm.
- Key Skills: International customer handling, relationship management, CRM tools (Zoho).
- Strong communication and problem-solving skills.