About the role
Collection & Recovery Ensure timely collection of loan EMIs from Micro Finance customers. Follow up with overdue and delinquent borrowers through visits and calls. Achieve monthly collection and recovery targets. Monitor Portfolio at Risk (PAR) and reduce overdue accounts. Handle skip, bounce, and delinquent cases effectively. Customer Relationship Management Maintain strong relationships with existing customers and group members. Educate customers on repayment schedules and financial discipline. Address customer queries and resolve service-related issues promptly. Enhance customer satisfaction and retention. Field Operations Conduct regular center meetings and field visits. Verify customer residence and business activities when required. Track repayment behavior and identify early warning signals. Coordinate with branch and credit teams for portfolio monitoring. Compliance & Documentation Ensure adherence to RBI guidelines and company policies. Maintain accurate collection records and reports. Update collection status in systems and submit periodic MIS reports. Follow ethical collection practices and customer protection norms. Key Performance Indicators (KPIs) Collection Efficiency (%) Delinquency Reduction PAR Control Recovery from NPA Accounts Customer Retention Field Visit Productivity Compliance Score