About the role
Summary
We are seeking a dynamic Relationship Manager to join our IT Services team, where you will serve as the primary liaison between our organization and our client base. This pivotal role focuses on cultivating strong professional connections, identifying client requirements, and driving business growth through effective sales strategies. The ideal candidate will possess a proven ability to manage domestic voice processes while ensuring high levels of customer satisfaction and achieving defined performance targets.
Responsibilities
- Develop and nurture long-term relationships with existing clients to ensure retention and satisfaction.
- Actively engage in lead generation, follow-up procedures, and conversion of prospects into loyal customers.
- Execute product promotion initiatives tailored to specific client needs and market opportunities.
- Analyze customer requirements to recommend appropriate solutions and drive sales.
- Consistently work towards meeting and exceeding monthly or quarterly sales targets.
- Maintain accurate and up-to-date records of all client interactions, transactions, and account details.
- Manage domestic voice-based communication channels to address inquiries and resolve issues promptly.
- Deliver professional verbal communication to effectively present products and negotiate terms.
RequirementsRequirements:
- Minimum of one year of professional experience in a client-facing or sales-oriented role.
- Demonstrated expertise in relationship management and building lasting customer connections.
- Strong proficiency in sales techniques, including lead follow-up and target achievement.
- Ability to conduct thorough customer needs analysis to align offerings with client expectations.
- Skilled in maintaining detailed records and managing data accuracy.
- Experience handling domestic voice processes is highly preferred.
- Excellent verbal communication skills with a professional demeanor.
- Competence in product promotion and customer handling in a service environment.