About the role
Key Result Areas Supporting Actions Undertake relationship management with channel partners Establish and maintain strong relationships with channel partners. Provide regular training and support to enhance their product knowledge and selling skills. Monitor partner performance, provide feedback, and implement performance improvement plans when necessary. Setup Business tracking process with channel partners Create and share regular MIS tracking updates Tracking partner wise lead flows on daily basis Manage Call centre funnel for channel partners Manage Call centre team to ensure inbound / outbound calls are being handled with maximum efficiency Resolve customer queries and concerns on timely basis Collaborate with internal teams and build on product knowledge Collaborate with internal teams to resolve customer issues and improve processes Should have some knowledge of Policy and product to manage the role Undertake Cross selling Identify opportunities for cross-selling additional VAS and insurance products and services to Udyog Plus customers. Implement cross-selling strategies and campaigns to increase customer engagement and drive revenue growth.