About the role

Relationship Manager (Trainee) - SolarSquare● Location: Pune (Work From Office – Mandatory)● Work Schedule: 6 days a week● Working Hours: 10:00 AM – 7:00 PM● 0-3 years of experience in customer facing rolesAbout SolarSquareSolarSquare is India’s most trusted and fastest growing residential and commercial solarcompany.We are a direct-to-consumer rooftop solar brand that designs, installs, and finances rooftopsolar systems for homeowners across India. Our goal is to make solar simple and accessiblefor Indian families while building the country’s most trusted home-energy brand.By joining SolarSquare, you become part of a mission to accelerate India’s transition to cleanenergy. Website: the RoleAt SolarSquare, the Relationship Manager team plays a crucial role in delivering an exceptionalcustomer experience.As a Relationship Manager Trainee, you will become the primary point of contact forhomeowners after they purchase a rooftop solar system. Your role is to guide customersthrough every stage of their solar journey while ensuring transparent communication andseamless coordination with internal teams.This role is customer-facing, relationship-driven, and process-oriented, and it is based entirelyin our Pune office.What You Will Do● Own the end-to-end customer journey after a rooftop solar system purchase.● Provide clear and proactive updates on installation milestones and timelines.● Handle customer queries with empathy, professionalism, and patience.● Identify and resolve potential issues early to ensure high customer satisfaction.This role requires individuals who are comfortable handling frequent customer conversationsand maintaining consistent communication while following structured processes.All selected candidates join as Relationship Manager Trainees.Who We’re Looking ForWe welcome candidates from any academic background who enjoy interacting with people andsolving real customer problems.Strong candidates typically demonstrate:● Excellent verbal communication skills● Comfort communicating in Hindi and English● Additional regional language proficiency is a plus● Strong ownership and accountability● Ability to remain calm and patient in customer conversations

Relationship Manager Trainee

About the role

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