About the role
Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Branch Banking
Office Location: 2885- Kolkata-Kasba Kolkata , AC MARKET HOWRAH Howrah , Ballygunge Kolkata Kolkata , Bangur Avenue Kolkata Kolkata , Behala Kolkata Kolkata , Burrabazar Kolkata Kolkata , City Centre Paschim Bardhaman , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dum Dum North 24 Parganas , Dunlop North 24 Parganas North 24 Parganas , Fancy Bazaar Guwahati Guwahati , GS Road Guwahati Guwahati , Gariahat Kolkata Kolkata , Howrah Howrah , Jessore Road Madhyamgram Madhyamgram , Kankurgachi Kolkata Kolkata , Near Curzon Gate Bardhaman , Near Shahid Chowk Paschim Bardhaman , New Town Kolkata New Town , Phoolbagan Kolkata Kolkata , Prince Anwar Shah Road Kolkata , Rash Behari Avenue Kolkata Kolkata , SF Road Darjeeling , Salt Lake Sector 1 Kolkata Kolkata , Salt Lake Sector 2 Kolkata Kolkata , Salt Lake Sector 3 Kolkata , Santoshpur Kolkata Kolkata , Sarat Bose Road Kolkata Kolkata , Sevoke Road Darjeeling , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata , Tollygunge Kolkata Kolkata , Vip Road Kolkata Kolkata
Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.
Primary Responsibilities:
- - Manage customer relationships- Cross-sell banking products- Achieve branch targets- Ensure compliance with banking norms- Handle customer queries and complaints
Additional Responsibilities:
- - Conduct market intelligence- Support branch operations- Participate in promotional campaigns
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50% throughout academics
- Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Banking Operations Training (preferred)
Required work experience
- Industry: Banking, Financial Services
- Role: Customer Service, Sales
- Years of experience: 2 to 5
Key Performance Indicators: - Customer satisfaction- Cross-sell ratio- Branch targets- Compliance score
Required Competencies: - Customer Centricity- Communication- Sales Orientation- Problem Solving
Required Knowledge: - Banking products- Regulatory norms- Customer service principles
Required Skills: - Relationship building- Communication- MS Office tools- Problem-solving
Required abilities
- Physical: NA
- Other: High adaptability
Work Environment Details: Branch-based role with regular customer interactions
Specific requirements
- Travel: Yes – up to 20% of the time
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Performance-based Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation: