About the role
Role Purpose: Work closely & jointly with Banc assurance channel partner to ensure CHL achieves its business aspiration in linewith the AOP Targets (New & Customer Retention) as stated in individual objective setting sheets. Coordinate withchannel partner in delivering higher levels of productivity and facilitate the process of Submission –to- Issuancewithin mutually agreed timelines. Protect Customer & CHL interests by ensuring processes /systems in-use; complywith regulatory & internal guidelines. Effectively manage channel partner expectations & improve the quality ofRelationship Management to build a mutually benefiting model. Key responsibilities of the job holder are: BusinessDevelopment | Execution – Implementation of Sales & Customer Retention Strategies | Relationship Management.The said role requires the Job Holder to balance Customer Servicing activity along with Sales Acquisition, whileensuring, the necessary growth as per AOP coupled with Highest Persistency. Principal Accountabilities: Key activities and decision makingareasTypical Targets and MeasuresImpact on the Business• To Achieve channel wise targets.(New & Customer Retention)• To Achieve desired Branch & LBS Activation targets.• To Create a healthy Product Mix with traditional >60%• To Create a healthy pool of lead generators across branches.• Achieve new business premium as per AOPtargets rolled out by SSBD and defined SFM• Achieve Traditional Product Mix target• Achieve Customer Retention targets for theportfolio.• Achieve targets as prescribed for RMactivation (HSBC) & Branch/LBS activationfor Canara/HSBC• Ensure timely PIR reporting and NIL PIRpending Customers / Stakeholders• Coordination with BM/LBS at the ground level. Make joint Field callsand motivate them to achieve targets.• Conduct training and guide team for timely Submission, Pendency, andIssuance management.• Conceptualize and implement local business development initiatives forlead generation and focused sales.• Provide key inputs on business health to Branch Heads and agree ontactical initiatives to increase lead generators & their contribution. Leadership & Teamwork• Liaise with colleagues across the country to imbibe best practices Operational Effectiveness & Control• Ensure timely submission of applications at HUB locations• Manage FTRs within 2% and thereby reduce Issuance TATs• Manage Persistency at 85% The job-holder will need to engage with BM, LBS & other key stakeholders to drive Insurance sales through a combination ofCoaching, Training, Field Sales support, and Business Development activities. Observation of Internal Controls (Compliance Policy / FIM requirements)Maintain and observe Company's internal control standards, implement and observe the Company's Compliance Policy,including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster acompliance culture and implement the Compliance Policy by managing compliance risk and optimising relations with regulators