About the role
Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Swadesh Banking
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Develop and maintain strong relationships with existing and potential customers to promote the bank's products and services.
- Identify customer needs and provide customized financial solutions including savings accounts, loans, and other banking products.
- Achieve and exceed sales targets by actively sourcing new business opportunities within the assigned territory.
- Conduct regular customer visits and follow-ups to ensure high levels of customer satisfaction and retention.
- Collaborate with internal teams to facilitate smooth onboarding and servicing of customers.
- Monitor market trends and competitor activities to identify opportunities for business growth.
- Ensure compliance with all regulatory and internal policies during customer interactions and transactions.
- Prepare and present detailed reports on sales performance, customer feedback, and market insights to senior management.
- Participate in community outreach programs to enhance the bank’s brand presence and promote financial literacy.
- Resolve customer queries and issues promptly to maintain trust and long-term relationships.
- Customer Relationship Management
- Financial Product Knowledge
- Sales and Business Development
- Market Analysis
- Regulatory Compliance
- Communication and Interpersonal Skills
- Negotiation and Persuasion
- Customer Needs Assessment
- Report Preparation and Presentation
- Problem Solving and Conflict Resolution
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent is a plus.
- Minimum of 3-5 years of experience in sales or relationship management within the financial services sector.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#