About the role
To provide technical support related to Carestream Dental customers in India covering hardware, or software. Responds to queries, follows escalation process, Provides Licenses and Spare parts, runs diagnostic programs, isolates problems, and determines and implements solution.
Responsibilities- Respond to queries either in E-mails or over the phone.
- Provide technical / administrative assistance and support for incoming queries and issues related to Carestream dental equipment’s software, and hardware.(Technical Issues, licensing, registrations and Spare parts )
- Follow up with customers to ensure issue has been resolved.
- Collect feedback from customers about Carestream products usage.
- Run reports to determine malfunctions that continue to occur.
- Excellent verbal and written English communication skills. Fluency in English and Hindi speaking.
- Preferred experience from Xray machines, CR, DR , networking experience
- IT soft skills and electronics knowledge.
- Ability to communicate technical information to nontechnical / technical customer.
- Ability to learn and support new Carestream Dental systems and applications.
- Skill in organizing resources and establishing priorities. (Following internal escalation process)
- Ability to understand and identify Carestream Dental electronic system / software malfunctions and operations problems.
- Technical Education in Electrical Engineering, biomedical, Electro mechanics and/or IT Preferred
- Any experience in working with medical, x ray, DR, CT, CR or Dental Imaging products is desirable.
- Ability to increase their existing technical knowledge through Carestream Product Trainings.
- Good English.
- Excellent interpersonal, organizational, written, and oral communication skills ( Fluency in English & Hindi ) preferred.
- The willingness to develop him-/herself along with the development of the Carestream Dental business in all needed directions - based on the individual job the person carries out Attention to Detail
- Good logical problem-solving skills