About the role

Renewal Ops SpecialistRole - Renewal Ops SpecialistExperience - 5+ yrs Pick Any Work Location - Mohali, Panchkula, Bangalore, Pune, Mumbai, Gurgaon Shift - Night ( US Timings)Timing - 8PM TO 6AM Interview - F2F (15th july-Mohali 16th july - GGN 17th July - Pune)Job Summary:The Renewal Ops Specialist is responsible for ensuring renewals are processed in timely mannerResponsibilities:· Responsible for creating renewal reminders, contracts and sending them across to customers electronically using NetSuite application.· Addressing inquiries from customers and internal operations, per SLA, by monitoring assigned case queues in NetSuite.· Assist with Ad Hoc reporting needs as they arise.· Follow the month end close process as instructed by the Renewal Operations manager.· Provide backup support while peers are out of pocket.· Document and report process & system issues which cause disruption in processing renewals in a timely manner.Requirements· Bachelor's degree, finance or equivalent· 1-2 years of experience working in a Renewal Operations function or equivalent· Familiarity with an ERP & CRM Software (NetSuite and Sales Force especially)· Prior experience with creating renewal reminder and contracts in NetSuite is highly desirable· Proficient in English, verbal and written, plus experience working with MS Office suite (Word and Excel)· Ability to communicate clearly in an online group meeting

Renewal Ops Specialist

About the role

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