About the role
Responsibilities:
- Support requests on behalf of the sales force i. e Quotes,
- Orders, Amendments, Pricing sheets or vendor quotes etc. for service requests.
- Provide subject matter expertise for complex issues.
- Build training curriculum and Work Instructions.
- Identify and communicate opportunities for continuous process improvement
- Use existing knowledge base to provide a customer-facing root cause assessment.
Requirements:
- 2-5 years of experience in a BPO environment.
- Any Bachelor's degree.
- Proficient in MS Excel.
- Hands-on experience working on the Order to Cash process, i. e Agreements/Contracts, Quote Management.
- Very good understanding of the L2S process.
- Agreements, Amendments, Pricing, licensee, pricing sheets, reports, etc.
- Problem-solving and analytical skills.
- Customer / Client facing experience would be handy.