About the role

FARO INSIGHT Exists to Turn Reality into Understanding. We believe the world is shaped by decisions and those decisions only hold up when they’re grounded in objective truth. Our solutions capture buildings, sites and scenes exactly as they are and transform that data into insight teams can use to plan, verify, investigate and act with confidence. Across Architecture, Engineering & Construction (AECO), Geospatial and Public Safety, we support professionals who establish truth, verify progress, investigate events and protect people & places. From surveyors defining the foundations of a project, to architects and builders coordinating complex infrastructure, to public safety professionals documenting critical incidents to deliver justice to communities. Our solutions underpin accountability and inspire trust in every decision. At FARO INSIGHT, we admire individuals who wish to shape the future with us. Who believe leadership starts with responsibility. Who believe great innovation serves real-world outcomes. And who believe in long-term impact, over short-term noise. Here, you will be part of a team that puts those beliefs into action, creating work that makes a meaningful difference. Insight You Can Build On. We are seeking your support as a Renewal Specialist (m/f/d) India, Bangalore How you make a difference: Renewal Lifecycle Management

Own and manage the complete renewal process for assigned customer accounts and territories
Proactively identify upcoming renewals and execute structured customer outreach campaigns to maximize on-time renewal rates
Prepare and deliver renewal quotations for service plans, software maintenance, subscriptions, training, accessories, and other eligible aftermarket offerings
Manage all renewal-related activities including quote generation, customer follow-up, purchase order collection, DocuSign execution, order processing, and fulfillment coordination
Maintain a healthy renewal pipeline and ensure opportunities progress according to established timelines and service levels

Revenue Attainment & Forecasting

Achieve assigned quarterly and annual renewal revenue objectives
Maintain accurate renewal forecasts and provide visibility into pipeline health, expected close dates, renewal risks and revenue projections
Prioritize opportunities based on contract expiration dates, revenue impact, and cutomer risk factors
Actively manage renewal backlog to minimize expired contracts and reduce revenue leakage

Customer Retention & Risk Management

Build trusted relationships with customers to drive long-term retention and customer satisfaction
Identify at-risk accounts and proactively develop retention strategies to reduce churn
Document customer feedback, competitive threats, and non-renewal reasons to support continuous improvement initiatives
Educate customers on the value of maintaining active service agreements, software maintenance, subscriptions, and support coverage

Territory & Sales Partnership

Partner closely with Account Managers, Regional Sales Managers, Customer Success Managers and Customer Support teams to drive renewal success
Coordinate account strategies and customer engagement plans to ensure a seamless customer experience
Support renewal activities across diverse territories, countries, time zones, and regional business practices
Identify expansion, upsell, and cross-sell opportunities and collaborate with Sales teams to maximize customer lifetime value

Operational Excellence

Maintain accurate customer, opportunity, renewal, and forecast data within Salesforce and related business systems
Ensure compliance with established renewal processes, policies, and operational standards
Monitor renewal performance metrics and maintain strong pipeline hygiene
Contribute to process improvement initiatives focused on scalability, automation, efficiency, and customer experience enhancement
Support implementation and adoption of automated and self-service renewal programs

Cross-Functional Collaboration

Collaborate with Sales, Customer Success, Customer Support, Finance, Order Management, Operations, and Legal teams to resolve customer issues and remove barriers to renewa
Escalate critical customer concerns and contractual issues as necessary to support successful outcomes
Participate in forecast reviews, territory planning discussions, and business review meetings

Who you ideally are:

Bachelor's degree in Business, Marketing, Sales, Customer Success, or a related field, or equivalent professional experience
2+ years of experience in renewals, customer success, inside sales, account management, or a related customer-facing role
Experience managing recurring revenue, service contracts, maintenance agreements, software subscriptions, or SaaS renewals preferred
Strong customer communication, relationship-building, and negotiation skills
Proven ability to manage a high-volume workload while consistently achieving revenue objectives
Strong analytical, organizational, and problem-solving skills
Excellent attention to detail and time management capabilities
Experience with Salesforce CRM, Salesforce CPQ, Sales Engagement, DocuSign, SmartSheet, Microsoft Office Suite, and related business applications
Experience with Gong and customer engagement technologies is a plus
Ability to work independently while collaborating effectively across global teams an regions
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

Renewal Specialist (m/f/d)

About the role

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