About the role
- Greet and assist customers in a professional and courteous manner.
- Understand customer requirements and recommend suitable products.
- Drive sales and achieve individual as well as assigned business targets.
- Handle billing, POS operations and cash transactions accurately, wherever applicable.
- Monitor inventory levels and coordinate with the concerned team regarding stock availability.
- Address customer queries, complaints and escalations effectively.
- Promote new products, offers and promotional activities.
- Maintain proper product display and ensure adherence to company policies and SOPs.
- Maintain customer records and prepare daily sales reports as required.
- Support sales operations and participate in promotional and customer engagement activities.
- Develop and maintain positive relationships with existing customers.
- Coordinate with internal teams to ensure timely availability of products and smooth customer service.
- Follow up on customer enquiries and potential sales opportunities.
Requirements
- Graduate / Undergraduate in any discipline.
- Candidates with relevant experience in retail sales will be preferred.
Preferred Candidate Profile
- 2–6 years of relevant experience in retail sales.
- Candidates from industries such as hardware, industrial products, building materials, engineering products, automotive, consumer durables, electronics, FMCG or other retail sectors may be considered.
- Candidates with experience in stainless steel products, fasteners, hardware or allied industrial products will have an added advantage.
- Strong customer-handling and sales-conversion skills.
- Candidates should be comfortable working towards sales targets.