About the role
- Handle seller/customer queries and provide appropriate resolutions.
- Deliver professional and effective customer support through the assigned communication channels.
- Understand customer or seller concerns and resolve queries within the defined process guidelines.
- Maintain a high level of customer satisfaction and service quality.
- Handle escalations professionally and provide timely resolutions.
- Maintain accurate records of customer interactions and case details.
- Follow process guidelines, quality standards, and compliance requirements.
- Coordinate with relevant internal teams whenever required for issue resolution.
- Meet assigned performance, quality, productivity, and customer satisfaction targets.
Requirements
- Excellent verbal and written communication skills.
- Strong customer handling and problem-solving abilities.
- Ability to understand and resolve customer queries efficiently.
- Good interpersonal and listening skills.
- Comfortable working in rotational shifts and rotational week-offs.
- Ability to work in a fast-paced customer support environment.
- Basic computer and system handling skills.
- Customer-focused and solution-oriented approach.