About the role
- Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
- Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
- Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
- Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
- Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned
- Bachelor's degree in Hotel Management from a recognized institution
- Fresher or 1 year of experience in a reservation, hospitality.
- Proficiency with reservation management systems, property management software (PMS), and booking platforms
- Strong written and verbal communication skills in English with proficiency in Microsoft Office
- Excellent data entry and database management abilities with keen attention to accuracy
- Demonstrated ability to multitask, prioritize multiple requests, and meet deadlines consistently
- Strong interpersonal and collaborative skills with a customer-focused approach and genuine empathy
- Problem-solving mindset with analytical skills and the ability to make decisive decisions under pressure
- Resilience and adaptability to thrive in a fast-paced, dynamic work environment