About the role
• Sales: • Ensure 100% sales process implementation and compliance • Meet daily sales and conversion targets and improve performance on all KPIs (including OL, Edge Profit Pool and Accessory Sales) Customer Service: • Ensure all customers are attended to appropriately and timely resolution of customer escalations • Daily follow up on complaints with the concerned stakeholders to ensure timely resolution as per predefined SLA & TAT • Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback Continuous Learning: • Keeping updated on product knowledge, promotions and processes • Attending trainings Process: Ensure compliance of all SOPs relating to Sales and Service within the category
RequirementsEducational Qualification : Any graduate
Communication Skills : Excellent communication in English & Hindi
Experience : 0-2 years
BenefitsSalary : 3LPA - 4LPA
Health Insurance
No Dress code