About the role
Enterprise Risk Management Own organisation-wide Risk Register (RISK Matrix) with clear mitigation deadlines & owners. Implement proactive RAID Logs for Delivery & Support teams. Conduct periodic risk review meetings with functions (Delivery, P&C, CRM, Finance, Legal, InfoSec).
Compliance Monitoring & Control Govern adherence to ISO 27001 controls, privacy regulations, NDA terms, and client compliance requirements. Align delivery governance to CMMI L5 practices (metrics, audits, improvements). Coordinate internal audits & readiness for external audits (ISO, client assessments, security reviews).
Policy & Process Oversight Ensure organisation-wide compliance with: Data handling & InfoSec policies Vendor onboarding & background checks Access controls & offboarding Delivery governance policies (PMO, Change Control, Defect Handling, Documentation Standards)
Incident & Breach Management Own the Incident Reporting & RCA Framework with closure timelines and preventive actions. Act as escalation SPOC for process violations, access breaches, commercial deviations, or regulatory risk. Reporting & Governance Dashboard Publish monthly Compliance & Risk Dashboard to EXCO with status: Red/Amber/Green. Track slippages and push corrective actions with leadership sign-off.
Reporting & Governance Dashboard Publish monthly Compliance & Risk Dashboard to EXCO with status: Red/Amber/Green. Track slippages and push corrective actions with leadership sign-off.
Support
Sales & Delivery with compliance inputs for RFPs, SoWs, Contracts,
Security Responses, QBRs.
Participate
in client audits and governance reviews as compliance representative
Requirements
Required Skills & Experience
- 12-15
+ yrs in Risk, Compliance, Delivery Governance, PMO, or Security
Compliance within IT services.
- Hands-on
understanding of ISO 27001, GDPR/DPA, CMMI, IT service governance,
audit frameworks.
- Experience
working closely with Cross-functional teams – Delivery, Architecture,
QA, P&C, CRM, Finance, Legal.
- Ability
to design policies, track control gaps, drive enforcement, and escalate
when required.
Behavioural Attributes
- High
integrity and courage to challenge gaps.
- Detail-oriented
with strong follow-through.
- Strong
documentation discipline.
- Confident
in communication with CXOs & clients.
- Bias
for proactive governance rather than reactive policing.
Success Metrics (KPIs)
- Reduction
in repeat incidents/non-compliances
- Audit
success rate (internal + external + client)
- % of
governance SLAs met across functions
- On-time
closure of risks & corrective actions
- CSAT
confidence on compliance (client + internal)