About the role
Key Responsibilities:
Business Goals & Profitability
- Achieve monthly and quarterly disbursement targets for the product.
- Drive productivity by generating leads through different channels, referrals and open market initiatives.
- Identify and convert prospects for cross-selling opportunities (insurance, forex, etc).
Sales & Channel Development
- Engage with Branch Resources and manage lead generation from different channel and drive growth, support branch staff in pitching and closing deals.
- Increase product awareness, implement local marketing initiatives and drive the business.
- Responsible for collaboration & Cross sell, VAS products penetration.
Team Management
- Manage team of ROs, monitor performance, and provide coaching and mentoring.
- Drive motivation and engagement through regular reviews and recognition.
Compliance & Risk Management
- Ensure strict adherence to KYC norms, documentation standards, and process compliance.
- Monitor sourcing quality and prevent mis-selling or documentation lapses.
Customer Experience
- Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice.
- Increase customer retention and drive engagement across existing customers to improve Net Promoter Score, customer satisfaction.
Digital Adoption & Innovation
- Use of Siddhi, CRM and other digital tools for lead creation and management.
- Graduation/post-graduation from a recognized institute
- 4+ years of sales experience (secured/unsecured loans preferred), with at least 1-2 years in Education loans.
- Strong sales orientation
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Proficiency in managing complex client relationships, diverse stakeholders
- Capability to handle pressure and meet deadlines
- Competence in managing within a dynamic, priority-setting environment
- Strong risk and compliance mindset