About the role
� Exposure to various back-office process, complaints, customer service process in the bank
� Exposure to workflows like CRM� e-forms etc.
IT Engagement� Experience in BRD preparation and validation.
� Basic Understanding of system integration and APIs
� Ability to co-ordinate with IT for program implementation within time frame.
Product Engagement� Understanding of the business ecosystem for Operations & Service deliverables, required to meet business objectives.Vendor Management� Ability to co ordinate with vendors to meet the desired objectives of the project.Regulatory� Understanding of regulatory requirements for Retails Lending, specifically for Bharat Banking Asset Products like Kisan Credit Card (KCC), Tractor Loan, Farmer Funding products, etc.Team management� Team player with ability to co-operate & deliver as a teamImprovement Initiatives� Experience of handling improvement / transformation projectsOthers� Understanding of Project management and quality concepts like DMAIC, Design Thinking etc.QualificationsOptimal qualification for success on the job is:
� Post graduation/Graduation from a recognized institute
� 12 years+ work experience
Role Proficiencies:For successful execution of the job, the candidate should possess the following proficiencies, apart from requirements already mentioned under key Responsibilities:
� Knowledge of banking products and services
� Knowledge of regulatory guidelines and norms
� Good communication (both verbal and written) skill in both English and the local language
� Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
� Ability to handle pressure and meet deadlines