About the role

RO:Inbound Channel - Team Member- Activity ChampionINTERNAL USAGE:No. of Vacancies:1Reports to:AVP/VPIs a Team leader?NoTeam Size:5-10Grade:M/ SMBusiness:Retail OperationDepartment:�Inbound ChannelsSub-Department:Inbound ChannelsLocation: Virtual, MumbaiAbout Name of BUAxis Bank�s (Inbound Channels): This is a highly result oriented team to drive the operations of contact centre, email and chat services handling customer issues and taking it to resolution. Reporting to head Inbound channels this department handling all the customer, branch, RM�s and coverage issues on the corporate internet banking and monitoring daily pendency and ensuring complaints are addressed on timeAbouttheRole

The person would be a part of the Corporate Business customer service team managing the complexities on IDP and CDP (NEO) the upcoming business model

Key Responsibilities

The candidate will be responsible for the following in his/her job role:

� �Development of insightful reports with clear out put of customer complaints and measurement metrics

� �Preparing Voice of process which should reach respective stakeholders for customer issue resolution

� �Customer first approach and ready to take up an challenges with positive attitude

� �End to End closure of complaints to avoid any repeat

� �Experience of managing teams and conflict management

Qualifications

Any graduate with 5+ year experience

Role Proficiencies:

For successful execution of the job, a candidate should possess the following:

Knowledge

Excel, Power point and other office application. Direct or indirect customer interaction

Skills

Should have experience in handling corporate clients and B2B
Strong data handling, interpretive and problem-solving skills with the ability to process large volume of transaction level data and efficiently derive actionable results.
Having a �results oriented� attitude with �go get it done� skill
Good management skills while working with both internal and external partner.

RO:Inbound Channel - Team Member-Activity Champion

About the role

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