About the role
Functional:
� Working knowledge of Retail Assets Business, especially Mortgage, Wheels & Consumer Loans products & PSL reporting
� Working knowledge of handling Customer Service.
� Knowledge of all regulatory requirements - business related.
� Data Analytics and Metrics performance management.
� Analysing existing processes and recommending process changes to initiate cost savings, optimizing resources and enhance operational efficiency.
� Drive and oversee projects which are critical to channel & process development & improvement.
� MIS & dash boarding, with data analytics to cull insights, to drive decision making and identify new opportunities.
� Automating / digitizing Operational processes/products under Retail Lending.
� Manage various Operational activities to support business������ .
� Managing & driving Operations Key Performance Indicators (KPI's).
� Drive efficiency in productivity
Risk & Compliance:
� Audit management � Internal & External
� Identifying process risks and defining manual and system controls to mitigate the risks
� Managing various Operation Risk Metrics derived time to time
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Admin & People Management:
� Co-ordination with Technology team for various system developments and UAT.
� Recognise the key performers and plan out their career progression.
� Manpower & Infrastructure Planning.
� Maintaining cordial business relationship across all business stake holders.
� Training to loan centre / branch Staff on process and policies
� Build capability and skill across staff.
Qualifications� Graduate / Post graduate in Management
� 4� 8� years of experience in a large consumer lending organization handling central / regional role in Operations
Role Proficiencies:� Strategy
� Collaboration
� Customer Sensitive
� Compliance
� Transparency