About the role
POSITION DESCRIPTION - ROSTERING OFFICER
Position
Title
Rostering
Officer
Organisation
Name ( Job location)
Techtron
Global Services , Kottayam
Desired
Qualifications and Experience
Strong
organisational and time management skills with the ability to manage
competing priorities Excellent oral and written communication skills with the
ability to communicate effectively with people from diverse backgrounds
Job Type
Hybrid
Timing
IST 4 AM- 1PM
( Monday to Friday)Monthly twice
.
9AM-1PM ( to
be present in office)
IST 9 AM- 6
PM ( Monday to Friday )Monthly twice
Week end
timing
IST 12.30 AM
– 7.30 PM ( On Call ) . Monthly twice
Additional
Remuneration.
Client
Country
Australia
Salary Range
35k Per
month
The Rostering Officer position supports the delivery of
quality services to our clients through effective staff rostering and
day-to-day scheduling support. The Rostering Officer is responsible for
maintaining accurate rosters, coordinating shift coverage and will work closely
with accommodation managers and outreach coordinator to support continuity of
care to ensure participants receive services aligned with their individual
support needs.
Duties - General Typical
Duties at this level may include some or all of the
following:
⚫ Prepare, maintain and updated
staff rosters
⚫ Publish staff rosters within required organisational time frames
⚫ Allocate staff based on participant needs, staff availability, qualifications and skill
⚫ Arrange replacement staff for planned and unplanned leave and absences
⚫ Ensure support staff receive accurate and up to date roster information
⚫ Liaise with management regarding roster updates and service changes
⚫ Ensure newly onboarded staff are rostered within a timely manner
⚫ Maintain accurate roster records
⚫ Monitor and report roster discrepancies including missed shifts to management
⚫ Respond to enquiries, phone calls and emails in a professional and timely manner
⚫ Immediately report and document issues such as, workplace health and safety concerns, hazards, accidents, near misses, incidents etc that may result in potential harm to clients, staff or others
⚫ Work collaboratively with other team members
⚫ Attend and comply with all mandatory training organised by the client
⚫ Participate in staff development and team meetings
⚫ Ensure the privacy and confidentiality of all clients and staff, while delivering services in a non-discriminatory manner
⚫ Any other duties within the employee’s skill level as directed, in accordance with organisational requirements