About the role
- Prepare & execute collections plan, set targets and develop case specific strategies to recover overdue.
- Achieve the required resolution target as per the business requirement.
- Ensure minimum forward flow to the next bucket.
- Inventory management basis quarterly targets/ risk benchmarks @ 30DPD+, 90DPD+ & 180DPD+
- Net NPA Performance against the targets for the month.
- Recovery Target for the month – RURAL
- Gross Slippages & Inventory management basis resolution targets.
- NPA Recovery / Upgrade for the month
- Timely initiation of Legal activities. Ensuring execution of legal/collection tools.
- Cost provision as per budget & Other strategic initiatives.
- High Ticket / Weak Account cases tracking on regular basis.
- Look out for early warning signals and timely action for resolution.
- Manage a team of Collections Managers & Collections Executives attached to various locations across the Pan-India
- Drive performance of collections agencies/ identify areas of weaknesses, recommending solutions, and supporting the collection team to achieve targets.
- Ensure timely allocation of cases to Collections Managers and Executives based on Geography and Vintage.
- Ensure the collection efficiency through daily reports and regular reviews with the team.
- Strategize, forecast, drive, and execute plans including the hiring plans.
- Ensure dissemination of targets, KPI, and incentive structure to the team at the beginning of the month.
- Ensure periodic audits of agencies and the in-house processes through the audit team and compliance with processes within the Region.
- Ensure internal and external guidelines are adhered to in the field.
- Motivate team through coaching, development, and training interventions.
- To support the business on data quality management i.e. improving the quality of customer information available through timely feedback
- Scan the environment and be up to date on emerging trends in the market on collection analytics and build use cases.
Optimal qualification for success on the job is:
- Education (Graduation / Post Graduation from a reputed University / College)
- Experience (15 yrs, Collections, Risk or FCU)
For successful execution of the job, a candidate should possess the following:
- Ability to deliver in critical situation.
- Team Management,
- Basic Knowledge of Legalities of Collections
- Good Networking with Local Authorities
- Strong follow up and recovery mindset, design and review logics of field follow up for the portfolio managed towards achievement of target set.